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Frequently Asked Questions
if you are unable to find
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- Can I complete my PayPal payment for a previous order?
- When will my order be processed?
- How long will my order take to arrive?
- I cannot complete my membership registration
- My basket content is empty. Do I enable cookies?
- How can I pay?
- Can I make a large orders?
- I'm having problems placing orders with this site, What am I doing wrong ?
- I received an email saying that my order was delivered, yet I still haven't received it.
- I have emailed you - but you have not responded.
- Out-of-Stock Items and Back Orders
- Can I use other brands of product with HOK?
- Do you have to activate UK Kandy's?
- How long should I let the UK Kandy dry before clear coating?
- Can I mix Kameleon colors to come up with my own color and what color base should I apply it over?
- What primer/surfacer should I use?
- When I applied the second, third, etc. coat of Kandy, the Kandy wrinkled what's wrong?
- Can I mix House of Kolor colors together to make my own color?
- What is the correct House of Kolor clear coat for my project?
- Can I apply Kosmic Glo over any color?
- Can I complete my PayPal payment for a previous order?
If you had made an order and had selected to pay via PayPal, and subsequently did not manage to complete the payment process the first time round. You can still complete your order by paying to our PayPal account directly (account address obtainable by email). We will re-trace your order and dispatch it in the usual way.
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- When will my order be processed?
Your orders will be dispatched promptly when we haved received confirmation from our payment partners of your payment.
You can check the status of all your orders via your members area.
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- How long will my order take to arrive?
On average deliveries can be fulfilled within 7-14 business days (subject to no interruptions on local postal services e.g. public holidays) and will be dependent upon confirmation of payment and availability of stocks. Should it take longer, we will inform you of any delays.
Please note from our experiences, orders to South America can take much longer than 14 days. All orders are shipped from Australia,Victoria, hence delivery times will vary and depends on efficiency of each country's postal systems.
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- I cannot complete my membership registration
Please check that you have compeleted all fields requested.
If you find that your country of residence is not listed then we regret that we are unable to provide our services to your country at the present time, due to certain logistical and security reasons.
Please send us an email if you feel that our decisions are premature. We are flexible and will reconsider our choices on a country-by-country basis.
If you still find that you are unable to register after this, please try again later, as it maybe due to temporary technical problems.
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- My basket content is empty. Do I enable cookies?
For your basket to work, you must enable cookies on your browser. This just allows us to keep track of your purchases while you are on our site.
We do not hold any information of a personal nature in the cookies. The information stored is only for the time that you are surfing through the pages.
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- How can I pay?
You can pay by VISA, MASTERCARD, or AMERICAN EXPRESS with PayPal.
# For PAYPAL, you will have to register to use their payment system
PayPal is the most popular online payment system used on the internet. Payment are made via email from account to account..
Please note that we cannot ship goods to PO Box and similar addresses or to addresses that are not registered with the credit card.
We accept Bank Cheques or Postal Orders for Australian Customers only.
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- Can I make a large orders?
For large orders, please send us an email with your requirements and we will do our best to help. We welcome bulk buyers and usually can offer better prices on the delivery fee.
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- I'm having problems placing orders with this site, What am I doing wrong ?
If you are having problems placing orders, then most probably its the cache on your computer that need clearing or Refreshing.
If you change your cache setting to the ones listed below, ,it should solve your problems
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For Internet Explorer I use 'On Every Start of Internet Explorer' found in Internet Options -> Temporary Internet Files.
For Mozilla I use 'Once per session' under Advanced -> Cache.
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- I received an email saying that my order was delivered, yet I still haven't received it.
When you receive this email, its telling you that the goods have been picked up by the Courier company or have been delivered to our local post Office.
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- I have emailed you - but you have not responded.
I endevour to respond to all emails within 1 - 2 hours, if after this time you have not received my reply, its probably due to our email being intercepted as spam. Your only option is use our alternative contact information on the Front Page.
MSN: robertkatsipis@hotmail.com
Skype: pingpongrob
Or alternatevely Phone me on: 0419 335 219
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- Out-of-Stock Items and Back Orders
Occasionally, an item may be out of stock even though our website shows it as being in stock when you order. This can happen because we have orders coming in via phone, fax, and email, and the website inventory may not have been adjusted yet to reflect these orders that are already in the processing queue. If an item you order is out of stock, we will contact you to let you know.
Unless the item is no longer available from the manufacturer, we will give you the option of back-ordering the item.
The website will not let you add an out-of-stock item to your shopping cart. If you want to back-order an item that our website shows as being out of stock, you may write what you want in the “Special Instructions” field when checking out.
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- Can I use other brands of product with HOK?
Any dry product such as pearls or flakes may be mixed with other brands of paint. Mixing wet products with HOK is a bad idea. House of Kolor products are formulated to work within the House of Kolor system where as other products are formulated differently to work in their own systems. When you mix products from other systems you risk conflicts in formulation which could spell disaster for your custom job. If you're going to spend all the time and money it takes to do a custom paint job, you shouldn't risk the quality of the job by mixing products. You shouldn't even use another clear over a House of Kolor paint job. HOK clears are formulated to protect your custom finish with two to three times more UV protection than other automotive clears. HOK products are designed for long lasting custom paint jobs where other brands are designed for OEM repairs. Don't risk mixing products!
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- Do you have to activate UK Kandy's?
Yes, use a 2-1-1 ratio with KU-100 and RU reducers. If you don't, the Kandy coat will never cure and will split.
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- How long should I let the UK Kandy dry before clear coating?
UK Kandy should be cleared immediately. You should apply your first coat of UC or UFC clear as if it were your next coat of Kandy. If you let the Kandy become hand slick you must wait 12 hrs. then scuff with a red scuff pad before applying more Kandy or a clear coat. Failure to do this will result in wrinkling of the Kandy. If you want to do art work over your UK Kandy, first clear the Kandy, let it dry, sand with 600 to 800 grit wet paper and do your art work over the dry clear. Do not apply SG100 over UK Kandys!
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- Can I mix Kameleon colors to come up with my own color and what color base should I apply it over?
Yes, just be sure you test the color by first mixing a small sample and make a spray-out on a curved panel. Kameleon Kolors are just like any other color if you mix hues from opposite sides of the color wheel (i.e.: red and green, blue and orange), you may end up with a brown or gray. Kameleon's give the best effect when sprayed over BC-25 black or PBC-43 black pearl. You can apply Kameleon over any of the House of Kolor Shimrin base coat colors to get new and interesting effects. Just be sure you make a sample spray-out panel before you begin painting your project to make sure you are getting a desirable effect.
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- What primer/surfacer should I use?
When choosing a primer there are a few choices. First check your local VOC regulations. KP21 is a 2.1 VOC epoxy primer for low VOC areas. KP2-CF is the national rule epoxy primer-both are designed for extreme durability and corrosion resistance over bare metals. Both sand very easily when dry with no shrinkage. You could also apply KS-10/KS-210 or KS-11/KS-211 over one of the KP primers or a sanded OEM finish as a sanding primer. Don't take a chance and use some one else's primer under your House of Kolor products. If our tests showed that an etch or wash primer and a fast drying 2K urethane primer would hold up as well as our epoxies we would make one.
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- When I applied the second, third, etc. coat of Kandy, the Kandy wrinkled what's wrong?
If you have mixed all of the House of Kolor products correctly you probably are letting the Kandy dry too long between coats. Each coat of Kandy should be allowed to flash until it has stopped stringing but is still sticky before applying the next coat of Kandy. When the Kandy is allowed to become hand slick prior to applying the next coat, the Kandy will wrinkle. To prevent this, use the correct speed reducer for your application, temperature and air movement. Pay strict attention to the flash time of each coat from the spot where you begin spraying each coat of Kandy. When you start applying your first coat of Kandy, stay with the job until you have applied all of the desired coats of Kandy and the two coats of UC our UFC clear coat.
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- Can I mix House of Kolor colors together to make my own color?
Many House of Kolor products may be mixed together. Any House of Kolor products with Shimrin on the label may be mixed together at any ratio. Any of the UK Kandy's may be mixed together at any ratio. Dry pearls and flakes may be mixed in most House of Kolor products. Check the latest House of Kolor tech. manual before mixing any products.
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- What is the correct House of Kolor clear coat for my project?
House of Kolor provides two clear coats that cover all VOC requirements. UC- 35 is a fast drying, high-build clear coat. UC-35 is the first clear coat you should apply in you custom paint job whether it's over UK Kandy, House of Kolor base coats, graphics or artwork. After the UC-35 has dried for at least 24 hrs., wet-sand with 600 or P800 to remove all the gloss, imperfections and orange peel that may have occurred. After cleaning the sanded surface, remask and apply two to three coats of UFC-35. Allow the clear coat to cure then color sand to a polish. This system will provide the best gloss and DOI (distinctiveness of image) to your custom finish. Never apply more than three coats of urethane clear at one time without letting it cure color sanding or reclearing. Excessive coats of urethane clear applied wet on wet will result in splitting, die back, soft film and delimitation. This is a case where more is not better!
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- Can I apply Kosmic Glo over any color?
No, Kosmic Glo only works when sprayed over a white base.
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